ASQ research reveals job satisfaction and dissatisfaction aren’t opposite ends of the same spectrum—they’re driven by fundamentally different factors. Here’s what quality professionals really need.
When psychological safety is missing, even simple quality problems become disasters During high school, my co-author Jenny Chu spent her summers working at a café known for amazing sandwiches—deli subs, chicken salad croissants, and pesto grilled cheeses. Each day began early, with a small crew arriving at 6 a.m. to prepare fresh ingredients, mix huge … Read more
