Management

Professional Development and Employee Satisfaction: A Bridge Between

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Professional Development and Employee Satisfaction: A Bridge Between

Why investment in people is the one factor that both prevents unhappiness and creates genuine fulfillment Among the 18 cultural factors we examined in our recent ASQ survey of quality professionals, one stands out for its unusual dual nature: professional development. It’s the only factor that appears prominently on both our list of satisfaction drivers … Read more

The Chicken Salad Crisis: Why Quality Professionals Need Upward Voice

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Chicken salad sandwich

When psychological safety is missing, even simple quality problems become disasters During high school, my co-author Jenny Chu spent her summers working at a café known for amazing sandwiches—deli subs, chicken salad croissants, and pesto grilled cheeses. Each day began early, with a small crew arriving at 6 a.m. to prepare fresh ingredients, mix huge … Read more